Privacy Policy

1. About this policy

BBH Electrical (SA) Pty Ltd (ABN 50 657 208 092) respects your privacy. This policy explains how we collect, use, store and disclose personal information when you contact us, request or receive our services, or use our website.

2. Personal information we collect

Depending on how you deal with us, we may collect:

• your name, telephone number and email address;
• your company name and role, where relevant;
• your service, site or project address;
• details about the work you need, your preferred timing and any plans, photographs or other files you provide;
• quotes, invoices, payments, job records and communications with us; and
• technical information about your use of our website, such as browser and device information, approximate location, pages viewed and interactions.

Please do not send us sensitive information unless it is genuinely necessary for us to provide the service.

3. How we collect information

We collect information directly from you when you call or email us, submit a website enquiry, make an online booking, accept a quote, pay an invoice or otherwise deal with us. We may also receive information from a person acting for you, a contractor, supplier or another party involved in a job.

4. Why we use it

We use personal information to respond to enquiries, prepare quotes, schedule and perform work, communicate about jobs, issue invoices and receive payments, keep required business and safety records, improve our services and website, resolve complaints, and meet our legal obligations.

We do not sell personal information.

5. Website analytics and cookies

We use Google Analytics 4 to understand website traffic and measure actions that indicate a potential enquiry. Google Analytics may use cookies or similar identifiers and collect information about your browser, device, approximate location, pages viewed and interactions.

Google explains how it handles information from sites using its services on its partner sites information page. You can limit cookies in your browser settings or install the Google Analytics opt-out browser add-on.

6. Who we may share information with

We may share information only where reasonably necessary with our employees and contractors, professional advisers, insurers, payment or debt-recovery providers, regulators and authorities, and service providers that help us operate the business. These service providers include Webflow for website hosting and forms, ServiceM8 for customer and job management, and Google for email, document storage and website analytics.

We may also disclose information where required or authorised by law, where necessary to protect health or safety, or with your consent.

7. Overseas processing

Some service providers may store or process information outside Australia. Their locations and systems can change. Where we use those providers, we take reasonable steps to use reputable services and appropriate access controls.

8. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep information only for as long as reasonably necessary for the purposes described above and to meet legal, insurance, accounting and record-keeping requirements.

9. Access, correction and complaints

You may ask to access or correct personal information we hold about you. You may also raise a privacy concern or complaint. Contact us using the details below. We will respond within a reasonable time and may need to verify your identity.

10. Contact us

BBH Electrical (SA) Pty Ltd
ABN 50 657 208 092
Phone: 08 7095 9859
Email: admin@bbh.today

11. Changes to this policy

We may update this policy when our practices, service providers or legal obligations change. The current version will be published on this page with its last-updated date.